Hi guys, another question here.
One of my worries is that it's hard to find a Black Onyx Note 7. I had to go through lots of troubles to get mine. My phone works perfectly and they want me now to exchange it. So it's stressful. I am like "Dammt, they gonna force me to another color". (in my country the gold and silver were mostly available. You had to order the black and wait 1 week to get it).
So when replacing your Note 7, what is their policy about the Color of the Phone?
- Do they force you to get only an available Color? Like: "Sorry we dont have it in black so it's gold only. Deal with it!".
- Do they exchange only with the same color? Like: "You're phone is black so you can get a black phone only!".
- Or is it total Chaos? Like: "Dude, I will check if there's a black one. If not you may get another color. Or wait a few weeks for the black one... Dunno, don't care"...
- Or is it Customer Friendly? Like: "Hi dude. Please enjoy this cocktail and warm towel while we bring you your new replacement Note 7... What color would you prefer btw?"
Tnx for answers!
One of my worries is that it's hard to find a Black Onyx Note 7. I had to go through lots of troubles to get mine. My phone works perfectly and they want me now to exchange it. So it's stressful. I am like "Dammt, they gonna force me to another color". (in my country the gold and silver were mostly available. You had to order the black and wait 1 week to get it).
So when replacing your Note 7, what is their policy about the Color of the Phone?
- Do they force you to get only an available Color? Like: "Sorry we dont have it in black so it's gold only. Deal with it!".
- Do they exchange only with the same color? Like: "You're phone is black so you can get a black phone only!".
- Or is it total Chaos? Like: "Dude, I will check if there's a black one. If not you may get another color. Or wait a few weeks for the black one... Dunno, don't care"...
- Or is it Customer Friendly? Like: "Hi dude. Please enjoy this cocktail and warm towel while we bring you your new replacement Note 7... What color would you prefer btw?"
Tnx for answers!
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