Friday, April 8, 2016

Contacts not recognized when receiving a call

I've just got my Galaxy s7 edge and everything seems to work fine apart from my contacts.
I have an Exchange Server account connected for Mail, Calendar, and Contacts; and all my contacts have been synchronized with the phone.
The problem is that all my contacts have an international Country Dialing Code before the phone number which seems to confuse the phone during an incoming local call.
For example,
Name: John Smith
MOB: +44 12345678

When I am in the U.K. and call this number, it will dial the contact as a local number; however, if I am outside the U.K. and call the same contact, it will be dialed as an international number. No issues with outbound calls to contacts.

On the other hand, if I am anywhere in the world and receive a call from this contact, I should just receive the call; whether it is local (if I am in the U.K. the number would be [John Smith Mob: 12345678]) or international (if I am abroad [John Smith Mob: +44 12345678]).

The problem I am facing is that if Mr. Smith (in this example) calls me locally, I just get the [ 12345678]; while if Mr. Smith calls me while he is roaming, or when I am roaming, I get the proper contact recognition [John Smith Mob: +44 12345678].

This was never a problem with iPhone or BB. Am I doing something wrong?
I don't want to have a local and international number for each contact, as this just confuses everything. I am sure there is a smarter way to handle phone numbers.


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